Privacy Policy
How SANT SHRI LAXMAN CHAITANJI ASHRAM TRUST PAL collects, uses, and safeguards your personal information and WhatsApp messaging data.
Entity Name
SANT SHRI LAXMAN CHAITANJI ASHRAM TRUST PAL
Spiritual, charitable, and public trust registered in Maharashtra, India.
Registered Address & Contact
Welcome to SANT SHRI LAXMAN CHAITANJI ASHRAM TRUST PAL ("we", "our", or "the Trust"). We are committed to honoring the trust you place in us and safeguarding your personal information. This Privacy Policy outlines how our website (https://www.abcsp.org) and our official WhatsApp communication channel (powered by the Meta WhatsApp Business Cloud API) collect, process, retain, and protect personal data from devotees, visitors, and donors.
SANT SHRI LAXMAN CHAITANJI ASHRAM TRUST PAL is a non-profit spiritual and charitable trust headquartered at Pal, Raver, Maharashtra 425504, India. The Trust operates under the spiritual aegis of Akhil Bhartiya Chaitanya Sadhak Parivar (ABCSP) and is dedicated to spreading Vedic wisdom, Bhakti Yoga, selfless humanitarian seva, annadanam, gaushala preservation, and moral education.
To keep our devotees informed about daily discourses, festivals, ashram announcements, and seva opportunities, we operate an official Meta Developer application integrating the WhatsApp Business Cloud API, alongside our official portal at https://www.abcsp.org.
We believe in minimal, purposeful data collection. We only collect personal information that is voluntarily provided by you or strictly necessary to deliver requested spiritual updates:
Via WhatsApp Cloud API
- Mobile Phone Numbers: Your WhatsApp phone number used to opt in and receive updates.
- Message Content: Inquiries, questions, prayer requests, or messages sent to our official number.
- Delivery & Read Statuses: Automated timestamps indicating when a message was sent, delivered, or read.
- Opt-in & Opt-out Records: Timestamped verification logs of when you consented to receive messages or sent an unsubscription command.
- Profile Name: The public display name associated with your WhatsApp profile.
Via Our Website & Seva Portal
- Contact Information: Full name, email address, and city when submitting forms or membership requests.
- Donation Details: Donation amount, cause, and transaction reference (handled securely via Razorpay).
- Statutory Tax Data: PAN number and address for generating valid Section 80G tax receipts (as required by Indian law).
- Technical Data: Browser type, approximate geographical location, and basic analytics to improve platform performance.
We collect and process your personal and WhatsApp messaging data strictly for the following spiritual, administrative, and service purposes:
Devotional Updates
Sending daily divine thoughts, discourses, bhajans, and spiritual guidance you requested.
Event Announcements
Notifying devotees of holy celebrations, Guru Purnima, Bhandara, and festival programs.
Responding to Queries
Answering incoming questions, ashram visit inquiries, accommodation, and spiritual consultations.
Seva & Transaction Alerts
Sending digital donation confirmations, 80G tax receipts, and member verification cards.
To provide our services, we share necessary data strictly with trusted technology service providers who process it on our behalf under strict confidentiality and security terms:
- Meta Platforms, Inc. / WhatsApp LLC: As our messaging infrastructure service provider, WhatsApp messages and associated metadata are processed through Meta's WhatsApp Cloud API servers to enable delivery, message queueing, and webhook notifications in accordance with Meta's Privacy Policy.
- Razorpay Software Pvt. Ltd.: Online seva donations are processed via Razorpay. We do not store sensitive credit/debit card numbers or net-banking credentials on our servers. Razorpay adheres to PCI-DSS Level 1 compliance.
- Legal & Statutory Authorities: We may disclose information only if required to do so by applicable Indian law, court orders, or governmental regulatory bodies under the Maharashtra Public Trusts Act or Income Tax Act.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal, tax, or reporting requirements:
| Category of Data | Retention Duration | Rationale |
|---|---|---|
| WhatsApp Message Content & Status Logs | 12 Months (Flagged for Trust Confirmation) | Operational continuity, delivery auditing, and devotee inquiry context. |
| Active Subscriber Phone Numbers & Opt-ins | Duration of Active Subscription | Retained until devotee sends STOP or requests deletion. |
| Opt-Out Suppression Records | Permanent (or until explicit re-opt-in) | Stored to prevent accidental messaging to unsubscribed numbers. |
| Donation Receipts & 80G Tax Records | 7 Years | Statutory requirement under the Indian Income Tax Act. |
As a valued devotee and user of our digital services, you hold the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information and contact records we hold for you.
Right to Rectification
You may ask us to correct or update inaccurate or outdated mobile numbers or contact details.
Right to Erasure (Data Deletion)
You can request complete deletion of your phone number and messaging history from our databases.
Right to Opt-Out Anytime
You can withdraw consent for automated messages at any moment by replying STOP.
We have established simple, direct, and concrete mechanisms for devotees to exercise their right to data deletion without barriers:
- Send an email to: abcspofficial@gmail.com
- Use Subject Line: Data Deletion Request
- Include your registered WhatsApp mobile number (with country code, e.g.,
+91 9420390223) and your name.
- Open WhatsApp and chat with our official number: +91 9420390223
- Send the exact message command: DELETE MY DATA
- Our system logs your ticket and initiates queue purging.
Processing Timeframe: Your deletion request will be acknowledged and fully executed within 30 calendar days.
Confirmation: Upon completion, a final confirmation notice will be transmitted to your email or WhatsApp number.
For in-depth instructions and complete details on retention exceptions, please visit our dedicated Data Deletion Instructions Page .
We implement robust technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or loss of your data:
SSL / TLS Encryption
All web traffic and API transmissions are encrypted using HTTPS and TLS 1.3.
Role-Based Access
Strict authentication controls limit access solely to designated ashram coordinators.
Meta API Verification
All messages are processed through Meta's officially verified Business Cloud API endpoints.
If you have questions, comments, or grievances regarding this Privacy Policy or our WhatsApp messaging practices, please reach out to our trust administrative office:
SANT SHRI LAXMAN CHAITANJI ASHRAM TRUST PAL
Shri Vrindavan Dham, Pal, Tehsil Raver, Maharashtra 425504, India
Email: abcspofficial@gmail.com
Phone: +91 9420390223
Office Hours: 9:00 AM – 6:00 PM IST (Monday through Sunday)